We assess & design networking requirement for both Voice & Data according to the customer requirement taking in consideration of the customers present & future expansion business plans.

a). LOCAL AREA NETWORKING – Spectrum takes care of the Design, Implementation, Administration, Configuration & Connectivity as per the customers requirement.

b).METROPOLITAN AREA NETWORKING – Spectrum can design & implement your dream of virtual networks. Spectrum can offer a complete range of Connectivity solutions, viz., the leased lines, ISDN & PSTN dial up.

c).WIDE AREA NETWORKING – Spectrum takes care of the customers Geographically Distributed Offices of the Customer thro’ Wide Area Networking, using Satellite Technology, Leased line, ISDN etc.,

A.Hardware Maintenance Services

Full parts coverage for all hardware, which is covered under AMC (as mentioned in the Terms and Conditions)

• Preventive maintenance checks (Once in Three Months)

• Provision of Stand-By Equipment (with equivalent configuration) in case downtime of Hardware, which is under AMC, exceeds the contractual time commitment, to ensure continued trouble free working.

• Help users on problems in logging-on to the network.

B. Software Maintenance Services

• Install / Upgrade drivers.

• Virus Prevention/Cure through media and tools provided by the client. We would keep track and implement the Anti virus updates provided by the client.

• Studying existing anti virus protection mechanism.

• Providing feedback to users on new viruses detected etc

• Assistance in the event of crash

• Creation of Users, User Login Script, User Home Directory

ANNUAL MAINTENANCE CONTRACTS

GENERAL TERMS AND CONDITIONS

1.Spectrum shall provide corrective Hardware maintenance services on call basis between 9.00 A.M to 6 P.M on all working days. (Monday to Saturday)except second Saturday of every month

2.All material will be inspected to be under working condition before the start of AMC. If anything is defective, then it will first be repaired on chargeable basis before starting the Annual Maintenance Contract.

3.Spectrum engineer shall attend the complaint within 4 working hours of call reporting. Calls reported by 1PM will be attended the same day. Calls reported after 1PM will be attended the next day.

4.In case of mission critical applications Spectrum shall provide corrective maintenance support on Holidays/Out of working hours on mutually agreed prices.

5.Corrective Maintenance shall include the replacement of all spare parts excluding consumables like Drum and Toner assemblies of Laser Printers and plastic body parts, printer heads, printer ribbons, print bands, print cartridges, toners, magnetic media like tapes, fuser assembly, floppies, batteries, Power Adapters, etc. Defective Spares removed from the systems shall become the property of Spectrum. The coverage doesn’t include any breakage of monitor picture tube or any other damage on account of physical mishandling of equipment.

6.It is expected that the equipment would be used in the temperature, power and humidity ranges specified by manufacturer’s of each equipment and any defects arising out of these not being provided would not be covered under AMC.
7.Spectrum shall replace the defective spares by compatible and working spare of same performance. However if due to obsolescence of technology if certain spares are not available, the same shall be replaced by spare part of equivalent or higher capacity. In case higher capacity replacement, Spectrum may levy an extra charge.

8.Scope of Hardware maintenance services includes reloading of operating system if requires in case of disk crash or replacement.

9.Taking backup of programs and data and their restoration shall be the responsibility of the customer (except in case of Facility Management & System Administrative Services sign up).

SYSTEM ADMINISTRATION SERVICES : Spectrum offers a varied System Administration Services like Mail management System, Log Book maintenance of Reported calls, Software Administration, Training of updates to users, Keeping updates on the follow-ups for support from external sources. We also take care from Costing of Inadequate Skills. We sit up with the management and MIS Managers for the planning & deploying of skills according to the Client needs.

RESOURCE AVAILABILITY – Spectrum, is driven by the turn around time of the Engineer, committed to the Client. Spectrum provides the clients on-line support, through their Support Call Centre. In Cases of Criticality & Case Sensitive Networks & Clients, Spectrum, provides a highly competent Resident Engineer, 24/7, 365 Days an year.

FACILITIES MANAGEMENT SERVICES : All the services under Annual Maintenance Contracts, System Administration Services & Resource Availability, come under Facilities Management Services. This above mentioned Facilities Management Service is a total benefit to the customer.

CALL LOGGING PROCEDURE – The User or the MIS Manager can log the complaint with our online service centre. Once the call is logged, a complaint number is issued & the Service Centre will give details as to when & at what time the Engineer will attend the call. If the complaint is very minor, it will be addressed online, so that the client need not have to wait for the Engineer to attend the call.