P R O D U C T S

PANASONIC, SAMSUNG & PELCO

OWNyIT (SME & EE)

IT - INFRASTRUCTURE MANAGEMENT SYSTEM (IMS)

IT AVAILABILITY IS THE KEY TO YOUR ENTERPRISE’S SUCCESS STORY. Every day your IT TEAM faces competing challenges, from adapting to increasing complexity of IT systems, to expanding user demands on your IT environment. To address these challenges, they must efficiently manage the existing IT systems & implement new systems & business processes to keep up with your user’s demands. The key to this is an easy-to-use, effective & flexible IT Infrastructure Management System.

With OWNyIT suite of IT Infrastructure Management Products, your IT team can rapidly deploy Centralized Monitoring & Management Systems to effectively manage your existing & planned IT resources & infrastructure. OWNyIT will enable your IT team to improve IT availability, reduce IT capital & Operational Expenditure & achieve beter ROI from your IT Investments.

Asset Inventory - It takes an inventory of all the Hardware & Software, configuration inventory of all the PC’s & Servers available on the network.

Change Management – It makes a Real Time Checking of Hardware, Software & Configuration changes of the PC’s, Servers & Devices on the network. Simple to use CMDB, with asset inventory alerts, notifications, logs & reporting.

Policy Enforcement – Define Deploy, Monitor Policies & Rules for the use of Hardware & Software applications, Network resources, Portable Data & Connectivity Devices Storage, PDAs, Modems etc., in the IT environment.

Software Deployment & Licence Monitoring – Deploy Software & Software patches from Central Console. Track & Report Software deployment, release & updates. View Licensing Information of Software Deployed in the network, like Product Keys, CD Keys.

Remote Management – Single Console of Comprehensive Remote Management. Secure Remote Access for Trouble Shooting & Management of Desktops / Servers in the IT Environment.

Power Management – Turn ON / OFF / Hibernate / Suspend PCs / Servers / IT Devices in the network based on image, time, power condition & pre-defined emergency conditions. Single Console to achieve the Green Computing needs of your IT Infrastructure.

Patch Management – For Windows OS, Microsoft Security Patches & Microsoft Applications, Single Console for Patch Assessment, Deployment & Reporting with Authentic & Manual patch deployment options.

Application Management – Monitor & Manage Applications running on a single or a number of systems / servers, Raise alerts & notifications based on application performance & events. Streamline root cause analysis of application performance degradation or failure.

Server Management – Monitor & Manage your enterprise servers from a single console. Raise Notofications & Alerts based on Server Performance & run corrective diagnostic facilities to repair the server.

Network Device Management – Monitor & Manage your networked IT devices. Complete MMS for your enterprises IT network.

Reports – Asset Inventory, Change MANAGEMENT, Software Licence Key Deployment, Network Traffic Details, Policy Deployment, Data Leak Activity, Power Management, Printer Activity & Many More customized reports.

Controls your IT Support.

Everyday your IT Team faces competing challenges. On one hand, they must adapt to constant change & greater complexity of IT systems & business processes, on the other hand they have to meet & exceed the IT service expectations of your users. The key to addressing these challenges is to implement an easy-to-use, flexible & effective IT service & workflow management system.

NOCdesk is a comprehensive & fully integrated IT service management system. With NOCdesk, your IT Team can deploy consistent, integrated IT work processes across every part of your IT organization. NOcdesk will empower your IT Team to resolve IT service issues faster & more effectively. YourI t team can deliver improved service levels, control costs & much more.

Automatic Ticket Routing – Assigns Service Requests/Tickets to IT Support Team, based on the type of request, profile of the users, expertise of the IT Support Team & the Warranty status of the equipment.

Auto Notification – Automatically notifies Engineers, Supervisors & Administrators when new Service Tickets are generated or on change in status of Service Ticket.

SLA Management – Ensures SLA compliancce across the organization. Creates SLA Rules, Identify SLA breaches & Report SLA Penalties from a single console.

Master Ticket – Simplifies complex IT Workflow Management with Master Ticket. A collection of Simple Tickets each with its workflow task, time, dependencies & asssigned to specific IT teams. User just raises a single Master Ticket & this will automatically create & assign service tickets to the correct teams to execute & close the request.

IT Assets Inventory – View the Hardware & Software Inventory & the Current Configuration of the Desktops/Servers/Devices for which a service request/ticket has been raised.

Automatic Escalation – Escalates requests to the next SLA Level on SLA breaches. Automatically notify all the stakeholders of the service ticket of the SLA breach & escalation.

Workflow Templates – Define IT Workflow, Stakeholders & Procedures to implement IT workflow & decision processes.

Convergence Gateway – Integrate your IT workflow directly to mobile, voice & telecom systems. Your Users, Engineers & Administrators can now create, view/track & analyze their tickets & status from mobile phones, telephones, emails & SMS.

History & Trending – Complete workflow of Service Ticket for reading & Post Mortem Analysis. NOC personnel can also build their own BI reports.

ITIL Implementation – Simplifies & Accelerates ITIL, rollout in your IT Environment, with pre-defined ITIL Templates. Customize these ITIL Templates to deploy best IT practices to suit your IT Workflow.